The data controller for personal data processed through Vaivox is the operator of vaivox.com, based in Italy. For any privacy-related requests, contact [email protected].
This policy complies with the EU General Data Protection Regulation (GDPR) and Italian privacy law.
We collect the following categories of personal data:
Your data is used for the following purposes:
We process your data based on: contract performance (to provide the service), legitimate interest (security, fraud prevention), and legal obligation (compliance with Italian and EU law).
Where consent is required (e.g. marketing emails), we will ask for it explicitly.
We retain your account data for as long as your account is active. Source files, processing history, and generated audio or video files are retained temporarily — generally up to 90 days after processing — then deleted.
Upon account deletion, your personal data will be removed within 30 days, except where retention is required by law.
As an EU resident, you have the following rights:
To exercise these rights, email [email protected].
To deliver the service we rely on a limited number of trusted third-party processors. They fall into the following categories:
Each processor is bound by a data processing agreement and its own privacy policy. The content you submit is sent to our AI processing providers solely to produce your dubbing, and is not used by Vaivox to train AI models. A detailed, up-to-date list of our sub-processors is available on request at [email protected].
Some of our third-party providers may process data outside the EU. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs).